• Feedback Form

  • I would like to

  • Give a compliment


    Feedback can also be given over the phone or in person.
    Our contact details can be found on our website

  • Make a complaint

    Feedback can also be given over the phone or in person.
    Our contact details can be found on our website.

  • Report anti-social behaviour


    If you are experiencing problems with your neighbours or their visitors, please let us know, and keep the police or council informed where necessary. All reports are treated confidentially, and the information will not be shared with others.

    We will respond to your report within the following timeframes:

    Minor breaches within 3 working days
    Serious breaches within 1 working day.

  • Appeal a decision

    Request to have an official decision reviewed if you don’t agree with the outcome.

  • I am

  • Are you a current Hume Housing customer?*
  • My compliment relates to the level of service in the following areas:

  • Appeal type

  • Have you already discussed this matter with a staff member?*
  • Were you told why the decision was made?*
  • Have you provided further evidence to support your appeal?*
  • Would you like an interpreter when we contact you?
  • Date and time of incident*
     - - :
  • Did anyone else witness the incident(s)?*
  • Please list the type of anti-social behaviour that is occurring. Select one or more options below.*

  • Have you reported this to Hume before?*
  • When was it reported?
     / /
  • Have you ever reported this to the police?*
  • What would you like to give us feedback about?
  • How would you like to be contacted?

  • For more information on our Complaints and Appeals Process please visit our website at www.humehousing.com.au

     

    External Review Options 

    The Housing Appeals Committee (HAC) is an independent organisation that will review decisions made by social housing providers once an internal appeal has been completed.

    For further information on what they can and cannot review, visit: www.hac.nsw.gov.au or call them on 1800 629 794.

    The NDIS Quality and Safeguards Commission will manage complaints about NDIS supports or services. For further information and a list of Independent Disability Support Advocate refer to www.ndiscommission.gov.au or call them on 1800 035 544.

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