Feedback

Feedback Form
I would like to

Give a complimentMake a complaintReport anti-social behaviourAppeal a decision
Give a compliment

Feedback can also be given over the phone or in person.
Our contact details can be found on our website
Make a complaint

Feedback can also be given over the phone or in person.
Our contact details can be found on our website.
Report anti-social behaviour

If you are experiencing problems with your neighbours or their visitors, please let us know, and keep the police or council informed where necessary. All reports are treated confidentially, and the information will not be shared with others.

We will respond to your report within the following timeframes:

Minor breaches within 3 working days
Serious breaches within 1 working day.
Appeal a decision

Request to have an official decision reviewed if you don’t agree with the outcome.
I am

A landlord or ownerAn agentApplying for Social HousingApplying for Affordable HousingA tenants' advocate or support workerA neighbourA NSW Government representativeAn MP representativeOther
Contact name*

First NameLast Name
Contact phone number*
Contact email*
example@example.com
Address*

Street Address

Street Address Line 2

CityState

Post CodeCountry
Are you a current Hume Housing customer?*

YesNo
Please enter your Tenant or Property Code below
Name of the person receiving the compliment:
My compliment relates to the level of service in the following areas:

Customer serviceRepairs and maintenanceA contractor who came to my homeA Hume Housing eventOther
Compliment details
Appeal type

Assessment of housing applicationWater usage chargesAllocation of housingTenancy issuesRent assessmentA decision made about a maintenance to your homeApplication for rehousingA decision made about modification to your homeRepair chargesOther
Appeal details
What decision did we make that you want changed?
Have you already discussed this matter with a staff member?*

YesNo
Were you told why the decision was made?*

YesNo
Have you provided further evidence to support your appeal?*

YesNo
Would you like an interpreter when we contact you?

YesNo
Which language do you speak?
Languages
Is there any other assistance required?
Date and time of incident*

DayMonthYearHourMinutesAM/PM Option
Did anyone else witness the incident(s)?*

YesNoMaybe
Please list the type of anti-social behaviour that is occurring. Select one or more options below.*

AssualtDrug dealingHarassment and violenceSex offencesExcessive noiseFrequent disturbancesNuisance lifestyle differenceNuisance drugs and alcoholRunning a businessVandalismBreach of Residential Tenancy AgreementOther
Name of the person causing the disturbance:
Enter the details of what happened below.*
Have you reported this to Hume before?*

YesNo
When was it reported?

DayMonthYear
Have you ever reported this to the police?*

YesNo
Please provide the police event number below.
Police event number.
What would you like to give us feedback about?

Customer serviceRepairs and maintenanceYour rent account or subsidy reviewProblems with your neighboursA contractor who came to your homeAn application for housingA Hume policyAn event we held
Please provide as much details as possible.
Which staff member(s) have you been speaking with?
Leave blank if not applicable.
What outcome (if any) would you like to see happen?
How would you like to be contacted?

PhoneEmailLetter
For more information on our Complaints and Appeals Process please visit our website at www.humehousing.com.au

External Review Options

The Housing Appeals Committee (HAC) is an independent organisation that will review decisions made by social housing providers once an internal appeal has been completed.

For further information on what they can and cannot review, visit: www.hac.nsw.gov.au or call them on 1800 629 794.

The NDIS Quality and Safeguards Commission will manage complaints about NDIS supports or services. For further information and a list of Independent Disability Support Advocate refer to www.ndiscommission.gov.au or call them on 1800 035 544.
Please verify that you are human*
Should be Empty:

Feedback Form

Give a compliment

Make a complaint

Report anti-social behaviour

Appeal a decision